Guaranteed 5- and 3-day turn times or you get cash back.
I know how it is. You work on your new recording for months, even years. But once your master is done you can’t wait to get your finished discs into your hands. That’s why we guarantee all of our 5- and 3-day turn times.
How we do it: Each piece of your project is made right here in our own factory. That gives us complete control throughout the entire process, with turnaround times so reliable that we can guarantee them.
So what happens if we miss the turn time? You get real money back:
$100 a day for every single day past the guaranteed turn — up to a full $500. But don’t expect us to be late. We have the most reliable, in-house, allunder-one-roof operation in the country. We simply will make your date.
Guaranteed Turn Times (GTT) from Oasis
This is the important fine print to help you ensure your project qualifies for GTT.
For a GUARANTEED TURN TIME (GTT) project on which Oasis fails to make the guaranteed ship date in spite of correct client procedures being followed Oasis will provide the following compensation: For every day beyond the promised ship date that we are late, we will subtract $100 from your invoice price. The maximum subtraction will be $500. For projects less than 500 units, you get 10% back for every day we miss our deadline. Reorders are not covered by GTT although we will turn those orders promptly as well. Oasis is not responsible for shipping delays, delays caused by alterations made by a client, or delays in a client approving a proof. If by mutual agreement a GTT project is redone by Oasis, the turn time guarantee, even if otherwise applicable, will not apply. (Rush fees and resulting rush turn times are not guaranteed under the GTT policy). In the event of an unforeseen or season-related slowing of our production schedule, we may extend these days, but you will be notified of any such extension at the time you place your order. The new turn time quoted by us will, again, be guaranteed. Oasis cannot be held liable for strikes, floods, political unrest or similar conditions beyond our reasonable control.
» Due to the wide variety in time of receipt from different common carriers, the day your project arrives at Oasis is not counted as part of the turn time (this is referred to in the industry as “Day Zero”). “Day One” is the first full day after all necessary parts of your project are received.
» Guaranteed Turn Times cover the time from arrival of every single component for your project to the date your project is ready to ship (assuming you are prompt in approving your proofs and do not request changes). If your order arrives and is missing components (master, all or part of your graphics files, deposit, signed quote form, or Intellectual Property Rights form), or if there are components that prevent us from working on the projects (e.g. if there are fonts missing for the graphics, or if there are questions about the ownership of the intellectual property of the recording), the Guaranteed Turn Time will not start until all such issues have been resolved, and the order has become “workable.”
» As part of almost every Oasis package, we will send you proofs for your approval. These are included in, and covered under the Guaranteed Turn Time. However, as part of the GTT, you MUST approve the proofs the day you receive them in order to qualify for the initially-quoted GTT. Any delay in approval will also mean an extension of your GTT due date. E.g., If your Client Advisor quoted you a turn time of 11 business days, and you delay your proof approval by 3 days, Oasis will guarantee a total turn time of 14 days. (In other words: you are still guaranteed a fixed turn, but it is adjusted to allow for the additional time you needed at your end.)
» Guaranteed Turn Time is limited to quantities up to 10,000 pieces. Larger quantities: call for estimated timing.
» Certain options will almost certainly add to the turn time of any order. These include, but are not limited to, stickering, Single Speed Glass Mastering, spot finishes, and additional inserts. Oasis will still guarantee the turn time on jobs with these extras, but it must be extended by the number of days required for these options. Your Client Advisor can let you know if you’ve chosen options that will add time.
» Other options that more directly impact production will exclude a package from the GTT program. These include, but are not limited to, upgrade to DVD-9 or DVD-10, Macrovision and CSS copy protection for DVDs, and vinyl CDs.
» Additional services such as art design, post-production or authoring are not included in GTT and must be quoted separately. Once these additional services are completed and approved by you, the actual manufacturing of your CD or DVD package will be covered under our GTT guidelines.
» Oasis is not responsible for shipping delays, either on finished products shipping from our plant, or on client’s projects arriving at our location. “Turn time”refers exclusively to manufacturing and does not include shipping and delivery.
» Compensation: For a GTT project on which we fail to have the product ready to ship by the guaranteed ship date in spite of correct procedures being followed by the client (as explained and defined here) we will provide the following compensation: for every day beyond the promised ship date that we are late, we will subtract $100 from your invoice price. The maximum subtraction will be $500. For projects less than 500 units, you get 10% back for every day we miss our deadline.
Reorders are not covered by GTT although we will endeavor to turn those orders promptly as well. Oasis is not responsible for shipping delays, delays caused by alterations made by a client, or delays in approving a proof.
» The refund described above is your sole and exclusive remedy for a delay in this program. There are no refunds granted due to delays on non-GTT projects. Ask your Client Advisor for an estimated delivery date on these projects, as turn times may fluctuate seasonally.
» If by mutual agreement a project is redone by Oasis, the GTT does not apply.
» For general terms and conditions applying to all Oasis offers (GTT and otherwise), please visit oasisCD.com/terms.