Micah Solomon’s New Book on Customer Service, a collaboration with Leonardo Inghilleri, now available!
"A must-read for anyone interested in transforming their interactions with clients."
– Daniel H. Pink, bestselling author of Drive and A Whole New Mind.
"This book will allow you to recalibrate your business, on any scale, in a way that keeps your customers coming back for more."
– Horst Schulze, Founding President and COO of The Ritz-Carlton (from the Foreword)
"Exceptional Service, Exceptional Profit is a book after my own heart. This is the way to run a customer-focused company!"
– Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
Available Now!
7 Keys to Building Customer Loyalty: The Fast Company Article
A personal bond with customers lets your company escape the commodity pricing wars and provides you with a powerful new marketing arm: loyal customers who will promote and defend your company online and off--for free. Here are seven tips for getting the process started of building customer loyalty in a big way.
Read the article by Oasis President Micah Solomon
Interview with Oasis founder Micah Solomon by Crain's New York Business
“You need to turn satisfaction into loyalty.” So says Micah Solomon, founder and president of Oasis Disc Manufacturing on West 19th Street. Getting from mere satisfaction to die-hard loyalty has been Mr. Solomon’s mission since he started Oasis right after college.
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Develop an army of loyalists: Cost-cutting alone won’t work for the future. Personalize, hustle and “be your own customer” to build free marketing
Every day, I speak with talented business leaders who are stuck in a recessionary holding pattern. To cope with narrowed profit margins and what feel like diminished horizons, they have shifted their energy and talent toward cost-cutting and retrenchment...
Read the article by Oasis President Micah Solomon
Personal touches are key to customer service
Oasis President Micah Solomon discusses taking care of customers in these Los Angeles Times and Chicago Tribune stories.
Better Business Bureau's TrustBrief feature’s Micah Solomon’s piece on treating customers right--one of their Top 5 Clicked articles:
Keeping the customer satisfied is the only way to guarantee long-term profitability, writes Micah Solomon, who shares some of the best tactics he has noticed. These habits -- gleaned from Amazon, Netflix and even a small gift shop in Bar Harbor, Maine -- could also help put a smile on your customers' faces.
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How To Be Great At Customer Service: An Interview with Hungry People Magazine
Micah Solomon is one of the best resource persons out there on Customer Service. In this highly insightful interview, he shares with us key principles behind what defines customer service for a customer.
Read the interview with Oasis President Micah Solomon
Success Magazine: Mavericks
Now one of the premier full-service CD replication companies in the United States, Oasis CD Manufacturing began with a simple but revolutionary idea: provide independent musicians and record labels with the ability to compete in an industry dominated by a handful of enormous record companies. For the last ten years, Oasis has done just that, spurred on by the vision of its president and founder, Micah Solomon...
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One to One Magazine — Cleaning up with CDs
US-based Oasis disc manufacturing, which specializes in eco-friendly packaging, is helping to get a health message out to children this flu season. The company has teamed up with multiple Grammy-award-winning musician and children's storyteller Bill Harley in a singalong/public service announcement titled Wash Your Hands (Lávate Las Manos)...
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Berklee Today -- Volume 13, Number 3: Outside the Glare of the Spotlight--Micah Solomon: creating an Oasis
Micah Solomon is an alumnus who found his place in the music-products and services sector. After nearly 11 years in business, his company, Oasis CD, is one of the largest independent-oriented CD manufacturing facilities in the nation.
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Oasis CD Manufacturing
The Digital Age put the cost of producing high quality sound recordings within reach of an entire generation of artists. Since 1991, replicating those recordings has been the meat and potatoes business of Oasis CD Manufacturing. As a replication company, Oasis offers an unusually large range of graphic design services, innovative packaging concepts, and bleeding-edge replication technologies.
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Oasis General Conformity Statement to Consumer Product Safety Improvement Act of 2008
Delair, NJ, February 10, 2009 –Oasis has been working aggressively with industry partners, legal and safety specialists, our suppliers, and our customers in an effort to confirm compliance with the Consumer Product Safety Improvement Act of 2008 (CPSIA) that was signed into law effective August 2008. This legislation establishes testing and compliance certification requirements for children’s products, toys, and child care articles.
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The Rock And Roll Report
In a move sure to shake up and enliven the independent music landscape, Micah Solomon announced that Oasis CD Manufacturing has enlisted HostBaby, a division of CD Baby, to provide web hosting and “wizard”-based automated website design to independent musicians as the latest component of the renowned Oasis Tools of Promotion program.
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GarageSpin:Garage band buzz
Oasis CD Manufacturing enlisted HostBaby (a division of CD Baby) to provide web hosting and wizard-based automated website design to independent musicians.
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Micah Solomon, founder and President of Oasis CD Manufacturing, wins EXECUTIVE OF THE YEAR Wammie!
Washington Area Music Association (WAMA) is an umbrella organization of Washington area musicians, concert promoters, lawyers, recording engineers, managers, graphic artists, and related businesses working together to address areas of common concern.
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